Amanzi Party Rentals Privacy Policy
Last Updated: October 3rd, 2023
Amanzi Party Rentals (“us,” “we,” or “our”) operates amanzipartyrentals.com (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to your name (“Personal Information”).
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Communications
We may use your Personal Information to contact you with newsletters, marketing, or promotional materials, and other information.
Cookies
Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes to This Privacy Policy
This Privacy Policy is effective as of October 3rd, 2023 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.
SMS, TEXT, EMAIL, MARKETING PRIVACY POLICY
Overall SMS Use: Customer quality experience, improve business processes, and consented marketing.
Automatic Form Submission Responses:
After a customer fills out a form on our website and opts in for email/sms communication (such as a request for a quote or a support ticket), an automatic SMS confirmation is sent. This helps validate the successful submission and provides customers with an expected response timeline, improving the user experience and showing our commitment to prompt communication.
Confirmation Messages:
Confirmation SMS messages are sent post-purchase or after the booking of services, providing customers with instant reassurance of a completed transaction. These messages typically include transaction details, expected delivery dates, and contact information, boosting customer confidence and satisfaction.
Appointment Reminders:
We utilize SMS as a primary mode of reminding customers about their upcoming appointments. Our automated system sends out messages 24, 12, and 1 hour before the scheduled appointment. The SMS includes details such as the date, time, location, and purpose of the appointment, reducing the likelihood of no-shows and late arrivals.
Direct Response:
SMS is utilized to solicit direct responses from our customers. These messages may be surveys seeking feedback on our products/services or calls to action, like participating in a contest. The ease and speed of response via SMS increase participation rates, aiding market research and customer interaction.
Invoice Links:
In the interest of paperless operations and convenience, our customers receive their invoices via SMS. The messages contain secure links directing to online invoices, simplifying the payment process. It increases the punctuality of payments and enables customers to maintain a digital record.
Direct Marketing/Promotions:
Our marketing department makes use of targeted SMS campaigns to promote special offers, new products, or seasonal sales. The messages are crafted to entice our customers, using personalized data to increase relevance. This direct marketing strategy has proven to drive sales and increase brand engagement.
Database Reactivation:
From time to time, our SMS platform is used to reactivate dormant customers in our database. Customized messages are crafted, promoting new offerings or incentives to engage inactive clients. This proactive approach helps foster client re-engagement and enhances customer retention.
Client Support:
Our customer service department employs SMS to facilitate the swift resolution of client queries. Automated messages acknowledge the receipt of client issues, and real-time, personalized responses ensure efficient problem-solving. This tool, combined with human interaction, streamlines customer support and promotes customer loyalty.
Internal Notifications:
Our internal communication is strengthened with SMS notifications. Reminders of meetings, task deadlines, system changes, or emergencies are sent to team members’ mobile devices, ensuring real-time receipt of critical information and fostering a proactive work environment.
Two Factor Authentication (2FA)
Security is reinforced through the integration of Two Factor Authentication (2FA), using SMS to deliver unique one-time codes for user identity verification during logins or transactions, thereby ensuring robust cybersecurity and customer data protection.
Note
Every form includes an SMS disclaimer, informing customers that they may receive text messages from us. In addition, most forms contain an opt-in checkbox. Every initial SMS sent includes an easy opt-out option, so customers can withdraw their consent at any time.
SAMPLE MESSAGES:
Sample Message #1:
Hi [First Name], this is [Team Member Name] from Amanzi Party Rentals!
We’ve received your request for further details and are looking forward to talking with you. You can schedule your meeting via this link: [Calendar Link]
Standard data rates may apply. If you wish to cease receiving messages, reply STOP or UNSUBSCRIBE.
Sample Message #2:
Hello [First Name],
This is an automated message from Amanzi Party Rentals. Your form has been successfully submitted! One of our team members will reach out to you soon with more details.
Reply HELP for help, STOP to stop receiving messages. Data rates may apply.
END USER CONSENT:
Website forms
End-users can provide their consent through website forms. Involves a section on the website where the user enters their phone number and/or clicks on a checkbox to confirm their agreement to receive messages. Example: “By visiting https://amanzipartyrentals.com/, end-users can fill out a form to opt-in. This involves providing their phone number and checking a box to confirm their agreement to receive text messages from Amanzi Party Rentals.”
Chat widget
Appearing as a pop-up on the bottom right corner of our website, this widget can request the visitor’s phone number and permission. The consent language might look something like this: Example: “In our website’s chat widget, end-users may opt to receive text messages by providing their phone number and then checking a box or typing ‘Yes’ to signify their agreement to receive text messages from Amanzi Party Rentals.”
Appointment Booking
When an end-user books an appointment, they provide their contact details, including their phone number.
Example: “While booking an appointment, users can opt-in to receive sms updates. This involves entering their phone number and checking a box to confirm they wish to receive appointment reminders, updates, and promotional messages from Amanzi Party Rentals.”
Email Marketing
In email marketing campaigns, a user might provide their phone number as part of signing up for a newsletter or updates, along with their consent to receive text messages.
Example: “In our email campaigns, users may opt-in to receive text messages by providing their phone number and checking a box to confirm they are willing to receive text messages from Amanzi Party Rentals.”
OPT-IN MESSAGE:
Welcome to Amanzi Party Rentals! By opting in, you have agreed to receive updates & offers from us. Visit our website at https://amanzipartyrentals.com/ for more info. Need assistance? Call us or text at +1 (512) 846-6861. Reply YES
CREDIT CARDS PRIVACY
We guarantee that your Credit Card transactions are safe and secure. You do not have to be concerned. We also guarantee the safety of any information you provide us.
Your Safety and Security are Important To Us
Official Privacy Policy Statement:
This is the web site of www.amanzipartyrentals.com
Our postal address is
1101 Regal Row
Austin, Texas 78748
We can be reached via e-mail at heather@amanzipartyrentals.com
or you can reach us by telephone at 512-850-9168
For each visitor to our Web page, our Web server does not collect information regarding your domain or e-mail address. We do not collect information on consumers who browse our Web page. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that our customers add to their shopping cart.
- Technology is secure and stable: The software we use in the order compartment of our system (SSL) is the standard for this industry. All of the major browsers support it and promote how well it works at their web sites and in their software. The software takes the data that you provide and encrypts it in a special coding system that can only be interpreted by our system in our office. This system is actually safer than giving it out over the telephone or sending a fax.
- All the big guys are using the same software: Companies like Amazon.com, AT&T, Dell Computers, etc. are using the same software. They have millions of customers who safely shop without experiencing credit card fraud. Since we started, we have had thousands of customers order without any credit card fraud at all. You can feel comfortable that the same precautions taken at the big companies are being taken here to ensure your card’s safety.
Or mail it to us at:
Amanzi Party Rentals
Austin, Texas 78748
Credit Card Guarantee
Based on the Fair Credit Billing Act passed by the U.S. Congress, your bank is not allowed to hold you liable for more than $50.00 of fraudulent charges. If your bank should decide to exercise their right to hold you liable for that $50.00, Amanzi Party Rentals will reimburse you for that amount, up to the full $50.00. www.amanzipartyrentals.comwill only cover your liability if the unauthorized use of your credit card was caused by no fault of your own from purchases made with www.amanzipartyrentals.com while using our SSL secure server. In the event that you suffer a loss due to unauthorized use of the credit card, according to law, you must notify your credit card company immediately based on the reporting rules and procedures which they have provided you.
Contact Us
If you have any questions about this Privacy Policy, please contact us.